FAQs

Returns/Exchanges/Damages

We do not offer refunds or exchanges.

If your purchased item was damaged in delivery, please contact us by email: unapologeticaccess@gmail.com. Please provide picture and customer service will respond in a timely manner to determine

Shipping/Processing

Processing times is 2-3 business days.

Shipping takes 3-5 business days by USPS.

I changed, my mind, can I get a refund?

Due to these items being one of a kind and custom made, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct item.

What is the return policy?

We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items. We will only consider exchanges for clothing size, damages or defects, or if the wrong product(s) were shipped to you by mistake. If you would like to exchange an item for size, please contact customer service for authorization. To be considered, exchanges must be requested within 48 hours of receipt and items must be in new condition (un-worn with all tags and labels attached). If you would like to exchange an item due to defect or damage at the time of delivery to you, please contact customer service for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time. If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time. All requests for an exchange must be made within 48hrs after the package is received. The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged. If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out. All exchange shipments are the responsibility of the customer. Exchange requests made after 48 hours of receipt of the item will not be accepted. ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

What payments options are available?

We accept PayPal and all major credit cards.

Do you ship to Post Office Boxes?

Yes, we ship packages to PO Boxes.

How do I care for my garments?

To keep your Unapologetic Accessories clothing looking great wash after wash, please follow these instructions: Turn garment inside out. Machine wash cold. Use gentle cycle. Do not iron printed or embroidered areas. Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life. If you use a dryer, tumble dry on low heat setting. Care and wear UNAPOLOGETICALLY!

How do I care for Custom Coffee Cups / Tumblers?

Hand wash only

Do not put in microwave

No extreme heat

Do not soak

How do I contact Customer Service?

Please email us at unapologeticaccess@gmail.com. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.